Soliphex Product

Customer support without the chaos.

SupportOS keeps tickets, conversations, agents and workflows in one place — with the priorities and analytics teams need to resolve issues and keep customers happy.

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app.supportos / inbox
Payment not reflecting#4821 · High priorityOpen
Change delivery address#4820 · NormalReplied
Refund request#4817 · ResolvedClosed
Avg. resolutionThis week4h 12m
The Problem

A Shared Inbox Only Gets You So Far.

As requests pile up across email, chat and social, things slip. Nobody's sure who's handling what, customers repeat themselves, and there's no way to see how the team is really doing.

The Solution

One Place to Resolve Everything.

SupportOS turns every request into a tracked ticket, routes it to the right agent, keeps the whole conversation in context, and shows leaders exactly how support is performing.

Ticket Management

Every Request, Tracked and Prioritised.

Turn emails, messages and requests into tickets with owners, priorities and status — so nothing falls through the cracks.

  • Priorities & statuses
  • Assignment & ownership
  • Resolution tracking
supportos / tickets
#4821 · Payment issueAssigned to Ama · HighOpen
#4819 · Login helpAssigned to Elliot · LowPending
#4816 · Order statusAssigned to Prince · NormalSolved
Customer Conversations

The Whole Thread, in Context.

Every message with a customer lives in one place, so any agent can pick up where the last one left off — no more "can you explain again?"

  • Unified conversation history
  • Customer context at a glance
  • Internal notes between agents
supportos / #4821
Customer"My payment isn't showing…"
Agent · Ama"Thanks — checking now."
Internal noteVerified with finance — refunding.
Agent Workflows

Route, Escalate, Resolve.

Send tickets to the right team automatically, escalate what matters, and keep everyone working to the same playbook.

  • Teams & routing
  • Escalation rules
  • Consistent workflows
supportos / workflows
Billing → Finance teamAuto-routedOn
High priority → LeadEscalation ruleOn
No reply in 4h → NudgeReminderOn
Support Analytics

See How Support Is Really Doing.

Resolution times, volumes and workload across the team — the numbers leaders need to staff, improve and keep customers happy.

  • Resolution & response times
  • Volume & workload by agent
  • Trends over time
supportos / analytics
Avg. first responseThis week38m
ResolvedThis week214
Busiest agentBy volumeAma
Use Cases

Who SupportOS Is For.

Online stores

Handle order, payment and delivery questions without losing track of a single customer.

Service businesses

Keep client requests organised and answered, with a clear record of every conversation.

Software & SaaS teams

Triage, route and resolve support at scale — and see where the product needs work.

The Payoff

Faster Answers. Happier Customers. Calmer Teams.

Resolve faster

Clear priorities and routing mean the right person answers sooner.

Customers feel heard

Full context means no repeating, no dropped threads.

Nothing slips

Every request is tracked until it's genuinely resolved.

FAQ

Questions, Answered.

SupportOS is a Soliphex customer-support product — a single place to manage tickets, conversations, agents, workflows and analytics.

Yes. Tickets can be assigned to agents, routed to teams, and escalated with rules — so everyone works to the same playbook.

Yes. SupportOS reports on resolution and response times, volumes and workload by agent, so leaders can staff and improve with real numbers.

Get in touch and we'll set you up — or book a demo and we'll walk you through SupportOS with your team's workflow in mind.